DeliverMyPrescription
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Knowledge base
Most Common FAQs
What, Why and How?
5
How does DeliverMyPrescription work?
What is DeliverMyPrescription?
Can I track my prescription once it has been shipped?
Why should I use DeliverMyPrescription?
Will I still be charged if my pharmacy does not dispense my prescription?
Eligibility
4
Who is eligible to use DeliverMyPrescription?
What is a Prescription Prepayment Certificate (PPC)?
Can I order a prescription on behalf of a child?
Can I order a repeat prescription on behalf of a friend, neighbour or relative?
Questions For My Pharmacy
3
Who should I contact if I have a question about my medicine?
What happens if my prescription is not available at the time of ordering?
Why has my prescription request been rejected?
COVID-19 Service Information
Advice
3
How could COVID-19 affect my delivery?
Am I protected from COVID-19 when using your courier services?
What if my courier stops operating as a result of COVID-19?
Service Updates
0
Contact Us: Claims, Insurance and Customer Service
Claims
4
My prescription has not yet arrived, can I raise a claim?
My prescription has arrived damaged, how do I raise a claim?
I want to cancel my order but my pharmacy has already accepted the request, how should I proceed?
I have been informed that my prescription was lost in transit, what happens next?
Insurance
1
Am I covered with any insurance when I request delivery of a prescription?
General Customer Service
3
How do I cancel my order?
Can I change my order after it has been placed?
What happens if my pharmacy reject my prescription request?
General Service FAQs
Service Information
7
Is my personal information safe with DeliverMyPrescription?
Do I need to be in to receive my delivery?
Can I ship multiple prescriptions in the same order using DeliverMyPrescriptions
How do I know I can trust DeliverMyPrescription with my medicine?
How can I pay for the DeliverMyPrescription service?
See all 7 articles
Service Restrictions
7
I pay for my prescriptions every time I collect them, am I eligible for DeliverMyPrescription?
I don’t usually get repeat prescriptions, can I submit a request for a previous prescription?
Can I order non-prescription medicines from my local pharmacy through your service?
Can I order prescriptions if I live in Northern Ireland, Scotland or Wales?
Can I order veterinary/pet medicine using DeliverMyPrescription?
See all 7 articles
