Common Questions Answered:

• How does DeliverMyPrescription work?

  DeliverMyPrescription operates using a simple 5 step procedure: 1. Contact Your Pharmacy You will need to contact your local pharmacy to inform them that you would like your prescription to b...

• Can I order cold-chain medicines or controlled drugs?

  DeliverMyPrescription is unable to offer the shipping of cold-chain or controlled medicines at this time.  A list of controlled drugs is available here: https://www.gov.uk/government/publicati...

• Am I covered with any insurance when I request delivery of a prescription?

  DeliverMyPrescription offers a standard  insurance with every prescription ordered through our platform. This means that, in the case of the (ratified) loss of your prescription, you may be reimbu...

• I have been informed that my prescription was lost in transit, what happens next?

  If your courier informs DeliverMyPrescription that your prescription has been lost in transit, you will be issued an automatic credit for the full shipping amount, as per Section 5 of our Terms an...

• How can I pay for the DeliverMyPrescription service?

  DeliverMyPrescription accepts payments from any major debit or credit card, as well as PayPal.    It is also worth noting that DeliverMyPrescription will only request payment from your selected ...

• How do I know I can trust DeliverMyPrescription with my medicine?

  Delivery is what we do! DeliverMyPrescription is licensed and operated by E-Gistics Ltd, a team with 6+ years of experience in delivering logistics solutions in the B2B, B2C and C2C sectors. W...