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My prescription has not yet arrived, can I raise a claim?

If your prescription has not arrived after 3 days, please contact a member of the DeliverMyPrescription team by clicking 'Submit a ticket' and selecting 'My prescription has not yet arrived'. You should include some key identifiers (e.g. name, address) in your email that will enable a member of the Patient Welfare team to review your case as accurately and quickly as possible. 


If we are able to verify the loss of your shipment with our courier partners, we will reimburse your purchase through the payment method you entered at checkout. Please note that, as per our insurance policy, DeliverMyPrescription is only able to reimburse up to a value of £10 per shipment. It may take up to 30 days to verify the loss of a shipment.


For further information regarding our insurance policy and the accompanying apportioning of liability, please refer to Section 5 of our Terms and Conditions of Service.

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